Cancellation & returns

 

We want you to be completely satisfied with your purchase and if for any reason the items you have ordered do not meet your expectations we will be happy for you to exchange these for another item of the same value:

In case you want to return a product shipping costs are upon you.

You have the following cancellation rights when you buy online:

  • You have the right to return your order within 14 days of the date the order is delivered to you or your representative.

  • Customized products are excluded from the return policy

  • Please be aware that the costs of returning unwanted items that are not faulty or damaged are your responsibility.

  • We will reimburse to you the amount in relation to goods to which cancellation rights apply, via the method used to pay for the original transaction. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

  • Please return your goods to us in the exact condition you received them, including original packaging